Refund Policy
Transparent and equitable refund terms for your assurance
Overview
We at CommonsClearanceHub realize that plans can shift, and our aim is to maintain clear and straightforward refund protocols. The rules under which refunds are granted for yacht rental services are detailed in this policy.
It is important that you go through this policy thoroughly prior to making a reservation. Booking a rental with CommonsClearanceHub signifies your consent to abide by these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Entire refund minus handling charges
Processing Time: 5-7 business days
Processing Fee: €50 for credit card payments
Conditions: Must be solicited in written form through email or telephone
24-72 Hours Before Charter
Eligible for: Half of the full charter price
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from the reimbursement
Conditions: A valid justification is required; administrative costs are applicable
Less than 24 Hours Before Charter
Eligible for: No reimbursement provided
Exception: Emergency circumstances might be considered
Alternative: A charter voucher may be given at the discretion of management
Conditions: Proof is required for emergency situations
Weather-Related Cancellations
Our Weather Guarantee
Your safety always comes first. If the charter cannot operate due to weather as decided by our certified captain, we extend flexible options:
- Full Refund: A complete reimbursement if rescheduling isn’t an option
- Reschedule: Transfer your reservation to the next open slot with no extra fees
- Charter Credit: A voucher valid for one year from the original charter date
Weather Assessment Process
We evaluate the weather by examining:
- Wind velocities and directional patterns
- Oceanic wave size and the condition of the sea
- Forecast on visibility and chances of rainfall
- Warnings and alerts from the Coast Guard
- The safety judgment of the professional captain
Decision Timeline: Determinations on weather cancellations are made no later than 4 hours ahead of the scheduled departure time.
Medical Emergency Refunds
Emergency Circumstances
We recognize that urgent medical issues can arise suddenly. These scenarios could be eligible for extraordinary measures:
- Serious illness or harm needing hospital admission
- Loss of a close family member
- Military deployment or emergency call back
- Jury service or legal subpoena
- Natural disasters impacting the itinerary
Documentation Requirements
For processing requests concerning emergency refunds, the following proofs are necessary:
- Verification from medical institutions or health certificates
- Death certification as applicable
- Orders issued by the military
- Legal summons or notices of jury duty
- Advisories or declarations related to emergencies regarding travel
Processing: Emergency reimbursement requests are attended to within 3-5 business days upon submission of required documents.
Operational Cancellations
Mechanical Issues
Should your designated vessel suffer operational faults that are unresolvable:
- Alternative Vessel: An effort to provide another suitable yacht will be made
- Full Refund: If we fail to offer an equivalent alternative
- Partial Refund: If the substitute yacht has a different rate
- Compensation: Possible additional compensation for inconveniences
Crew Unavailability
In the rare instance that reliable crew is not obtainable:
- Replacement crew will be sought where feasible
- A complete refund issued if the rental cannot advance
- Options to reschedule with no incremental charges
Refund Processing
Payment Method
Reimbursements utilize the same method as the initial reservation payment:
- Credit Cards: Processed within 5-7 business days
- Bank Transfers: Processed within 7-10 business days
- Cash/Cheque: Processed within 3-5 business days
Processing Fees
Credit Card Processing
A €50 charge for terminations that are effected more than 72 hours in advance
Bank Transfer Processing
A €25 charge for all reimbursements through bank transfers
International Processing
Additional charges may be applicable for transactions made internationally
Charter Credits
When Credits Are Offered
In some cases, charter credits may be provided instead of reimbursements:
- Cancellations that are made late (less than 24 hours prior)
- Charter disruptions due to weather events
- Voluntary alterations to reservation timings
- Unanticipated operational setbacks
Credit Terms
- Validity: Effective for one year post issuance
- Transferability: Credits cannot be transferred to other individuals
- Value: Equivalent to the full amount of the charter, exempt of processing fees
- Usage: Applicable for any charter openings
- Expiration: Must be used within 12 months, extensions are not granted
Partial Service Refunds
Service Interruptions
If your yacht rental is disrupted or curtailed due to reasons we control:
- Proportional reimbursement based on the portion of the service not used
- A credit for a subsequent rental of equivalent value
- Free services or enhancements
Guest-Related Interruptions
If a rental concludes prematurely due to guests’ behaviour or safety infractions:
- No reimbursement for the unutilized duration
- Total payment obligation remains in effect
- Possible additional fees
Dispute Resolution
In the event of disagreement with a refund adjudication, the following options may be pursued:
- Query a reevaluation by our administrative bodies
- Furnish additional proof or documentation
- Engage consumer rights organizations for mediation
- Explore lawful recourse conforming to relevant legislations
How to Request a Refund
Step 1: Contact Us
To lodge a refund application, use the following avenues:
- Email: [email protected]
- Phone: +49 40 99999
- Personally at our dockside location
Step 2: Provide Information
Your application should encompass:
- Your confirmation code for the booking
- The specific date and time of your charter
- The basis for cancellation
- Any necessary supporting papers
- Your desired method for reimbursement
Step 3: Review and Processing
We will confirm receipt of your submission within a day, evaluate it in accordance with the policy, determine a course of action within two days, and fulfill accepted refunds as per the outlined timelines.
Important Notes
- All applications for reimbursement must be presented in writing
- Reimbursements are effected in €, notwithstanding the currency employed for the initial payment
- Securing travel insurance is highly advisable
- Modifications to this protocol can be instated with a forewarning of 30 days
- The reimbursement is subject to prevailing legal taxes and directives
Contact Information
For inquiries concerning reimbursements or to process a refund request:
Refunds Department
CommonsClearanceHub Marine Services Inc.
Marina Point
Hamburg 20457
Germany
Phone: +49 40 99999
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM